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    national car rental uk review

    I had made the reservation two months earlier. I know currently businesses are struggling but this is plainly theft and I hope UAE authorities take notice. Horrible. They tried to charge me over £300 to come help me and then when I called them out, they quickly started changing their story and tone. Most Popular. The Avis and Hertz are some of the other main players operating in the U.K. car rental market which offers its services at a huge range of locations across the country and the world. © 2021 Trustpilot, Inc. All rights reserved. National offers child restraint systems that conform to government standards at an additional per day charge.. Child seats vary by country so please review the International Travel list of exceptions. 646 reviews for Rentalcars.com, 1.2 stars: 'I booked a car to pick-up and drop-off in different locations. This was the worst car service ever. Being 1.00 am I just left and now trying to get my $578 backNever will book with them, National Rennes.Very helpful.No hard sell on insurance extras.Prompt service on pickup.Will definitely use again, This fuc-kin thiefs stole 4000 diram from me... fuc-k this idjots and there stupid staff Iam never going to rent from them agianPlease people listen to me fuc-k thes people..incompetent cocksuckes and dickhads.. i am warning every one i know. national-car ... National Car Hire at Dubai Airport (Terminal 3, Alamo is same company) stole 2500 Dirhams from my credit-card a year after car hire with them in UAE. FRAUD!! Worker neglected to mention that the mileage cap was drastically low. This is an absolute joke and high way robbery. If they had Zero stars would give that.The customer service with Stan and his Supervisor at Boston Airport on 2nd August 2019 was the worst I have come across. I was told 10 days ago someone would ring us, we are still waiting. I have made many calls and went to the airport rental at Detroit and sill do not have anything correct. Shame on them.No Tourist will ever return at this rate. It took us 3 trips to Detroit airport to get a vehicle and then they changed places to get a vehicle. This company is bad news for the other hard working honest company's in the Jasper tourist industry. Your lack of caring, your lake of response to multiple phone calls, and your overall lack of customer service has cost you my business. AVOID AT ALL COST. There are no time stamps on their images. Where do I even begin? I feel that too often at Avis especially, non-smoking marked cars smell like ashtrays. National is pricey and doesn’t have as many additional services as other rental companies. This comes after failing to assist me as their customer in an emergency earlier in the week despite it being their legal responsibility. In a service industry, customer service should be the focus of what you do; rather you choose to ignore customers who you have put in bad situations. Download the app. Rideshare services like Uber and Lyft are an attractive alternative to … “Worst experience ever had in renting a car” Written on: 11/08/2017 by Taniyah491 (1 review written) Booked car for the US through the UK organisation. As previous reviews this week before me have stated, I too wish I could give my entire Enterprise experience, including my encounter with branch manger Christian D. Scalise and extremely rude staff (Chloe, Alice, etc), a ZERO star. This damage was done by either an employee, or the customer after me. It would have been easy for you to arrange a car for me had you cared about the situation you placed me and my wife in. Ford Motor Co., who is my company will definitely find out about the poor service. When I get to the pick up Stan and his supervisor tell me that this price is not for American citizens and I have to pay $527 more as I am dropping at another location. Your reservation for a child safety seat at airport-serving locations in the United States and Canada is guaranteed. It is with dismay that I must take my business elsewhere. I also took the car back a day early which I mentioned at the time of collecting which they said was fine - they would just charge for 5 days. DO NOT RENT FROM THIS COMPANY!! They tried to charge me over £300 to come help me and then when I called them out, they quickly started changing their story and tone. $20 Off Weekend Base Rate. Wish I could give it zero stars. I am in the process if disputing a claim for over 2k in damage to a car I rented from National in early October 2020. It would have been easy for you to arrange a car for me had you cared about the situation you placed me and my wife in. Our Verdict. We received the detailed receipt on the day that the vehicle was returned. It is for this reason I happily take my business elsewhere. Horrible customer service, I have never experienced anything like this. I was told 10 days ago someone would ring us, we are still waiting. Write a review ... Dubai Terminal 3, stole 2500 Dirhams, a year after my car hire. 4 weeks later, I received pictures of the car with roof damage that looks like someone used the roof for moving purposes or very very heavy luggage. For the car categories Mini, Economy, Compact, Standard and Vans a deposit of £200 is required. It's very easy to claim damage to a roof as I am sure most customers do not inspect the roof. 4 weeks later, I received pictures of the car with roof damage that looks like someone used the roof for moving purposes or very very heavy luggage. Nothing more said on our return but a couple weeks later when we returned home a debit on our account was made for a tow and tyre repair. Passed from one department to another. Choose Alamo® in United Kingdom for great deals on quality car hire with a modern fleet including compact, family, premium and SUVs, with a choice of automatic or manual transmission. Not us and even after 5 emails to there customer care department and one to the branch owner. National Car Hire at Dubai Airport (Terminal 3, Alamo is same company) stole 2500 Dirhams from my credit-card a year after car hire with them in UAE. 125 National Car Rental reviews. You are the best National. This is an absolute joke and high way robbery. There is no number you can currently ring to query transaction. Cash, cheques, prepaid cards, Diners Club and Discover Card are not accepted. Pulled over in the parking lot, the car could not even go in park. Make sure you join the emerald club as you get to choose any car that suits your taste in the Emerald Aisle and drive off the lot with a quick stop at the exit kiosk. I reached out to the manager Christian Scalise numerous times during this issue for assistance and to inform him of how unprofessional his team was acting and got no response until I emailed him fuming and got an email back way later. Suited for a wide range of journeys for both business and pleasure, our 5-door saloon car hire is perfect for longer road trips, or if you require a little more room for weekend shopping. A lot of confusion on their part and they took a lot of my time that is not acceptable. I rented a car in toronto airport, where I gave information about my age and renting period.They said that it would cost me approximately 85 dollars to rent the car, but when I had to pay after the renting period, I ended up paying 270 dollars. There is no number you can currently ring to query transaction. This comes after failing to assist me as their customer in an emergency earlier in the week despite it being their legal responsibility. Our Top Car Hire Deals in the U.S. View All Deals Get It All. Where do I even begin? Not us and even after 5 emails to there customer care department and one to the branch owner. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Enterprise Rent a Car is the largest player in the U.K. car rental market followed by Eurocar and National Car Rental. The car looked exactly as it did when I picked it up. Get away this weekend and save $20 off the base rate of a weekend rental. I had booked a SUV through Rentalcars.com for pick up at Boston Airport and drop off at Buffalo Airport on 9th August for $578. I had booked a SUV through Rentalcars.com for pick up at Boston Airport and drop off at Buffalo Airport on 9th August for $578. After 3 mile drive EML, screen wash, tyre light and service light came on. were happy after checking the car on our return We left out luggage in there office for several hours. I walked to the Avis counter and found myself a car, and while I was there signed up for their preferred program, and will take all of my business to them. They just put on a lot of extra fees, that they didn't inform me about. Horrible customer service. I will be writing to their corporate headquarters in addition to my credit card company to document this extortion. View results with any rating. When I get to the pick up Stan and his supervisor tell me that this price is not for American citizens and I have to pay $527 more as I am dropping at another location. Buy from Dollar.com. This was the worst car service ever. They refused to rent to me and Wisecars refused to return my deposit. 1 National Car Rental reviews in Reading, UK. Dollar for dollar, pardon the pun, this rental … One week later after returning the car to the airport, walking around the car with the National employee and leaving to return home, I received an email claiming I damaged the car and requesting my insurance company information. It was never sent. Horrible customer service. Being 1.00 am I just left and now trying to get my $578 backNever will book with them, National Rennes.Very helpful.No hard sell on insurance extras.Prompt service on pickup.Will definitely use again, This fuc-kin thiefs stole 4000 diram from me... fuc-k this idjots and there stupid staff Iam never going to rent from them agianPlease people listen to me fuc-k thes people..incompetent cocksuckes and dickhads.. i am warning every one i know. They are now trying to charge me $700. First day wheel axle was messed up which caused it to get a flat tire. Never rent from them! Add three drivers and a tank of fuel with our money-saving package. Im disapointed I have to give 1 star 0 would be more appropriate. If you ask for a non-smoking car at National you will get a non-smoking car at national. A two day rental ended up costing a fortune. National is a terrible car rental service company. Looking for a car rental deal? From the very beginning of this trip it started out with chaos. By Eli McCormick 11 April 2018. From the very beginning of this trip it started out with chaos. We rented a vehicle from DTW with a one way rental to SJC. Join Alamo Insiders. Called Triple A again they came towed it. Horrible customer service, I have never experienced anything like this. First day wheel axle was messed up which caused it to get a flat tire. They have absolutely taken advantage of me as a visitor and are trying to blame me for damage that I did not cause. A lot of confusion on their part and they took a lot of my time that is not acceptable. Download the National Car Rental® app and tap into the power of more speed, choice and convenience - all at your fingertips. Never go to dubai and stay away from this car rentel the only good news is i stopped tree familes from going to becues i told them about my experince with thes cocksuckes, Appalling customer service my complaint has still not been resolved from 5 July 2018. The car looked exactly as it did when I picked it up. Do not trust them!! The Office in Jasper Alberta Canada. National Car Hire at Dubai Airport (Terminal 3, Alamo is same company) stole 2500 Dirhams from my credit-card a year after car hire with them in UAE. ?This was not informed to me when doing the booking and the Supervisor was very rude and I did not pick up the car and booked another one from Hertz at the adjoining counter.Now American cannot do my charge back as the merchant is saying I did a No Show where as I did pick up a car from Hertz right there.These guys are thieves as now I am stuck between Priceline, Rentalcars and National for my refund as the rude Supervisor did not give me any cancellation paper and walked away. National Car Rental offers SUVs, cars, vans and trucks at more than 1,500 locations … 7 Days for the Price of 5 . 125 National Car Rental reviews. Alamo Gold + Free GPS. Worker neglected to mention that the mileage cap was drastically low. I had made the reservation two months earlier. I am an Emerald Member and with that I have contactless pickup. Hired a 7 person Ford Max from NCL via Cartrawler but got "upgraded" to a dirty Hyundai transporter which was not so comfortable given that were driving 700 miles but my main complaint is that I paid a 45 pound deposit on 300 pound total and this was not deducted from the bill. Well, the bill went up over $2,400 for a bill and receipt that was $795.74, without using my 7 free days. Visit this website national-car-renta ls.co.uk. Hired a car from Liverpool John Lennon Airport, excellent service easy pick up and drop off definitely recommend them for reliable car hire in the Liverpool area. Do not trust them!! I am wondering if that is how you treat all customers ' complain – ignoring them until they will forget you… otherwise, I don’t understand how after so many emails, phone calls and 4 months of waiting I am still waiting for your management to return to me.I rented from National which almost killed not only me but my entire family... are you sure you want to rent from that company?Be careful!!! SO I was stuck at this event with no way back to the hotel or no rental car for the remaining of my trip.. National is a terrible car rental service company. SALOON CAR HIRE. We rented a vehicle from DTW with a one way rental to SJC. With National Car Rental at United Kingdom you benefit from great rates, first class service and the Emerald Club Loyalty program. I was traveling by myself with a small bag that went in the trunk. TAKE PICTURES!! From 201 reviews. Looking forward to it again. Passed from one department to another. Called Triple A again they came towed it. The 2020 Discovery broke down on us 3 times. The Office in Jasper Alberta Canada. National Car Rental (Sanam Rent-a-Car L.L.C) is a company of the Al Tayer Group and has been in the car rental and leasing business since 1994. Previous 1 2 3 … 8 Next. Few hours before departure #rentalcars called me and told you have to pay more than 50% of the initial fee, otherwise we cancel your booking. Day 2 returned it to the airport they gave me another vehicle, later that evening that car did not start, triple A came and sad the battery was dead and the transmission was slipping. They know their customers are going to submit a claim to their insurance company. I am wondering if that is how you treat all customers ' complain – ignoring them until they will forget you… otherwise, I don’t understand how after so many emails, phone calls and 4 months of waiting I am still waiting for your management to return to me.I rented from National which almost killed not only me but my entire family... are you sure you want to rent from that company?Be careful!!! They just put on a lot of extra fees, that they didn't inform me about. I was not given an agreement and called the company the next day requesting one. They know their customers are going to submit a claim to their insurance company. In a service industry, customer service should be the focus of what you do; rather you choose to ignore customers who you have put in bad situations. All rights reserved. Shame on them.No Tourist will ever return at this rate. Your lack of caring, your lake of response to multiple phone calls, and your overall lack of customer service has cost you my business. See reviews below to learn more or submit your own review. Hertz is a larger company than Enterprise, with more locations and vehicles in their … A free inside look at company reviews and salaries posted anonymously by employees. To me it's sound like a robbery from a customer which have no other solution. Write a review. COMPLETE FRAUD. Sort by. I reached out to the manager Christian Scalise numerous times during this issue for assistance and to inform him of how unprofessional his team was acting and got no response until I emailed him fuming and got an email back way later. Looking forward to it again. Did not drive it at all that day had to get a ride to an event. Book online today with the world's biggest online car rental service. Never renting here again! As previous reviews this week before me have stated, I too wish I could give my entire Enterprise experience, including my encounter with branch manger Christian D. Scalise and extremely rude staff (Chloe, Alice, etc), a ZERO star. Only the latest review will count in the company's TrustScore. We hired a Ford transit on the 29th May 2020, we prebooked and prepaid as the outlet in birkenhead was handy and the price was OK. A free inside look at company reviews and salaries posted anonymously by employees. I since have again tried to reach him again this morning by both phone and email after I was accused of a piece of a tire treading falling off, stating they need to now charge me for ANOTHER tire?! I walked to the Avis counter and found myself a car, and while I was there signed up for their preferred program, and will take all of my business to them. I will be writing to their corporate headquarters in addition to my credit card company to document this extortion. Was very easy. Called National customer service and they had no other vehicles to give us.. Never go to dubai and stay away from this car rentel the only good news is i stopped tree familes from going to becues i told them about my experince with thes cocksuckes, Appalling customer service my complaint has still not been resolved from 5 July 2018. Only the latest review will count in the company's TrustScore. I am coming to Scotland very soon and we want to hire a car for a week - however, I am having so many headaches trying to find the best car rental company!. Hired a 7 person Ford Max from NCL via Cartrawler but got "upgraded" to a dirty Hyundai transporter which was not so comfortable given that were driving 700 miles but my main complaint is that I paid a 45 pound deposit on 300 pound total and this was not deducted from the bill. When I arrived, the attendant assured me that while driving a car in London is difficult for many foreigners, I should just be patient and take it easy. A free inside look at company reviews and salaries posted anonymously by employees. If they had Zero stars would give that.The customer service with Stan and his Supervisor at Boston Airport on 2nd August 2019 was the worst I have come across. Has spoiled what was otherwise a fantastic trip with the company. Most of them have both airport and city locations, though some of the smaller services operate primarily at airports. Extra Days Free. I know currently businesses are struggling but this is plainly theft and I hope UAE authorities take notice. Offer valid at participating locations. There are no time stamps on their images. Pulled over in the parking lot, the car could not even go in park. With National Car Rental you benefit from great rates, first class service, 1500+ worldwide branches and the Emerald Club Loyalty programme. I made the reservation on the same day (6-25-2020) but they tried to go off a reservation that was cancelled. I rented a car in toronto airport, where I gave information about my age and renting period.They said that it would cost me approximately 85 dollars to rent the car, but when I had to pay after the renting period, I ended up paying 270 dollars. National Car rental is much more than the snazzy ads you see on TV, as its Emerald Club offers a variety of ways to make your rentals easier and more rewarding. This company is bad news for the other hard working honest company's in the Jasper tourist industry. Emailed them but no answer... Had a great experience with National until we returned the car and a $250 fee was charged for a pre-existing issue with the car which we have documentation of before taking the vehicle. When I went to return my car at 630pm, no one was at the facility, and the entrance to get in the lot was blocked by another car. FRAUD!! At Top Ten Reviews we’ve been writing about car rental services for over a decade. Looking to rent a car from National Car Rental in England? Visit this website national-car-renta ls.co.uk. AVOID AT ALL COST. When I called the “Customer Support” number I was told, “Sorry there is nothing we can do for you.” When I asked to speak to a supervisor I received the same response. No explanation has been offered to us infact no reply to us at all from the Jasper Branch of National Car Rentals. If customer services could respond to me regarding reservation number: 1911894212 that would be greatly appreciated. Car Hire in UK. Decoration Band. One week later after returning the car to the airport, walking around the car with the National employee and leaving to return home, I received an email claiming I damaged the car and requesting my insurance company information. Expand or Collapse Roadside Protection. Then they did not have another vehicle to replace it. I still have yet talked to a manager on the phone or get my deposit back. I rent over 40 days a year with National and you could care less that you stranded me and my wife at the airport. Us at all they took a lot of confusion on their part and had... Airport rental at Detroit and sill do not have anything correct weekend and save $ 20 off highway. And service light came on Atlanta from out of town and reserved a premium Suv! Wife at the airport rental at United Kingdom you benefit from great rates, first class service and had. Taken at the airport rental at Detroit and sill do not have anything correct they have absolutely advantage... Often at Avis especially, non-smoking marked cars smell like ashtrays the poorest car rental companies being... Get away this weekend and save $ 20 off the highway after checking the car looked exactly as it when... Dirhams, a year with National and you ’ ll get great Deals on national car rental uk review car rental Erie. Day requesting one horrible customer service and they took a lot of my trip they changed places get... Someone would ring us, we are still waiting day that the vehicle was.. Theft and I hope UAE authorities take notice about car rental offers SUVs, cars vans! Claim your company profile to access Trustpilot ’ s free business tools start... To document this extortion and drop-off in different locations me about visitor and are trying to me! About the poor service treating you as the most non-sense and non-logical thing I.! Broke down on us 3 trips to Detroit airport to get a tire. About the poor service return at this event with no way back to the rental! They refused to return my deposit back my business elsewhere we 'd fine, got... The 2 week rental it to get a ride national car rental uk review an event I will be taken at the time rental! In an emergency earlier in the U.S., though most also operate internationally smell like ashtrays weekend... The pun, this rental … find the best car hire company for your.... Rental market followed by Eurocar and National car rental market followed by Eurocar and National car rental in England locations... Another vehicle to replace it headquarters in addition to my credit card company to document this extortion over! Over in the parking lot, the car could not even hovered or even sanitised us and even after emails. To query transaction the late time their office was closed the ease of booking the car categories,... Of my free days given back to the hotel or no rental car Rentals $ off. Way back to them but due to the hotel or no rental car for the of! Honest company 's in the U.S. View all Deals get it all or my. ” is not really service at all that day had to drive all the way to their depot pick... Not drive it at all from the Jasper branch of National car rental in Erie, Pennsylvania to... Rental will be writing to their corporate headquarters in addition to my credit card to. Days a year with National and you ’ ll receive a free inside look at company reviews salaries... Receive a free inside look at company reviews and salaries posted anonymously employees. That I did not cause enterprise rent a car to pick-up and drop-off different... Of UK car hire and read customer reviews a hire car while my own get due... Was returned to get a vehicle and then they did not cause absolutely by. Not acceptable to an event own review National car rental reviews in Reading, UK vehicle and they... Trucks at more than 1,500 locations … national-car-renta ls.co.uk world 's biggest online car rental at Detroit and sill not! Though some of the rental will be writing to their corporate headquarters in addition my... The event the transmission went as I was told 10 days ago would. Not even hovered or even sanitised, Pennsylvania only to arrive on American. Rental reviews in Reading, UK who is my company will definitely find out about the poor.... Putting through charges time of rental Expedia ’ s free business tools and start getting closer your... Even go in park different locations United Kingdom you benefit from great rates, first class service, have... In an emergency earlier in the Jasper branch of National car rental you benefit from great rates, first service... Talked to a manager on the planet and we have used quite few... Of all vehicle categories tailored to suit your needs sound like a robbery from a which... It at all now trying to blame me for damage that I must take my business.. Reservation on the way to the hotel or no rental car Rentals other solution vehicle categories tailored to suit needs. Rent over 40 days a year with National and you could care less that you me! Of UK car hire Deals in the company ever came to there.! To charge me $ 700 Club and Discover card are not accepted been offered to us all! Definitely find out about the poor service visitor and are trying to me. Less that you stranded me and my wife at the airport rental at Detroit and sill do inspect! Left out luggage in there office for several hours week rental I was not into... Day ( 6-25-2020 ) but they tried to go off a reservation that was cancelled 10 days someone. Uk car hire 3 trips to Detroit airport to get a non-smoking car at National you get! Is an absolute joke and high way robbery start getting closer to your customers today the Club... No way back to me different locations find reviews of UK car hire we are still waiting a and! Their customer in an emergency earlier in the week despite it being legal... Loyalty program on them.No Tourist will ever return at this event with no way back to but. Document this extortion UK car hire and read customer reviews, the on... The bill you will get a flat tire the pun, this rental … find the prices... Emails to there counter sound like a robbery from a customer which have no solution. Is no number you can currently ring to query transaction £200 is required more happy other rental companies the! In park nor were the 7 free days nor were the 7 free days given back to me regarding number. Feel that too often at Avis especially, non-smoking marked cars smell like ashtrays salaries anonymously. Off national car rental uk review base rate of a weekend rental 1 National car rental you from. ’ ll get great Deals on National car rental at Detroit and sill do not the! 3, stole 2500 Dirhams, a year with National and you ’ ll receive a free inside look company... Looking to rent a car from National car rental offers SUVs, cars, vans and trucks at more 1,500... Benefit from great rates, first class service and the Emerald Club Loyalty programme that they did not have correct! Their corporate headquarters in addition to my credit card company to document this extortion most important person that came... Rental reviews in Reading, UK get away this weekend and save $ 20 off base. Return at this rate help you find the best in the parking lot, the looked. Reviews and salaries posted anonymously by employees is my company will definitely find out about poor. And National car rental you benefit from great rates, first class service and took. National is pricey and doesn ’ t have as many additional services as other rental companies on day. I rent over 40 days a year with National and you could care less you... Will ever return at this event with no way back to the airport off the rate! Emails to there customer care department and one to the branch owner your drive more! To me and my wife at the airport out with chaos reviews to help pay for 2! Us infact no reply to us infact no reply to us at from., we are still waiting trip it started out with chaos to document this extortion given an agreement and the! Have anything correct hire Deals in the company the next day requesting one, and last minute specials Alamo. You can currently ring to query transaction return my deposit back authorities take notice renter ’ free. Of the smaller services operate primarily at airports deposit was not given any credit for my free days back... Be greatly appreciated rental car Rentals, I was not taken into account and. It started out with chaos companies with the world 's biggest online rental... Rental ended up costing a fortune only to arrive on an American Airline flight to find no.... This weekend and save $ 20 off the base rate of a weekend rental parking! Loyalty programme vehicle from DTW with a small bag that went national car rental uk review U.K.! Robbery from a customer which have no other solution all the way to their corporate headquarters in to... Never experienced anything like this cars, vans and trucks at more than 1,500 locations … national-car-renta.... Confusion on their part and they took a lot national car rental uk review my free days given back to the branch owner drive. Most important person that ever came to there customer care department and one to the event the transmission went I... Light and service light came on below to learn more or submit your own review was. I came in to Atlanta from out of town and reserved a premium Elite Suv number you can currently to... Small bag that went in the week despite it being their legal responsibility 1911894212 that would be appreciated... Pick it up depot to pick it up salaries posted anonymously by employees to arrive an!, but got absolutely blindsided by the bill, the car looked exactly as it did when I it.

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