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    pella windows problems

    I built a house in 2000 with Pella Pro Line windows. I call, they say they will. I agree that Pella windows are not the best quality and the service is not acceptable. I am shocked that such a horrible product can be sold as a high end product let alone a low end product. There was actually someone's hand print in the stain. Window Failure is occurring on many aluminum clad Proline windows. Tell me sticking and dragging is "settling". I recently had Pella windows installed in my house, I hate these windows, they are crappy low quality junk. DO NOT USE OILY LUBRICANTS! A couple years ago they had to replace another crank out window that rotted through, although the Pella rep conveniently overlooked this fact when I spoke to her, until I reminded her about it. Find information on Pella Windows and Doors manuals, download your owners manual at Pella. Lowe's Pella Windows - Lowe's window installation voids warranty, Pella Thermastar Windows - Caulking between glass panes, Pella Windows & Doors - horrible experience with door installation, Lowe's window installation voids warranty. If you want to deal with even a worse window and all time ripp-off company try dealing with Champion windows of Omaha. I can only hope my message saves someone from my ordeal. Google and you will find the Chicago law firm. I have a house in KY with Proline windows and many (or all) are leaking and rotting. I'll start a campaign in Milwaukee and surrounding suburbs to let the builders know what's going on with this company. Insurance company is sending out engineers, but the agent believes it is the windows, and insurance doesn't cover construction/product issues. We thought all was well. I am expecting an official letter from your company which states when the work on my windows will be finally completed. Now the new replacements are defective as well, grilles falling off them. Everyone of them has rot on the bottom! The windows I receive have mullions that keep popping out and one 3 window unit is warped. All of the Pella Installers are certified and trained by Pella professionals. We posted these so that other home owners could see the potential windows that they might be thinking of putting into their homes. Many, if not most, leak. Worst decision financially. 2 If you answered yes to 1 than get a humidity gauge for your home and keep it below 35% this is healthy living standard, and anything in excess of it will make it very difficult to get rid of int condensation. We were happy for about three month. Terms & Conditions, Pella Windows Prices - Get Detailed Options & Styles. On a Pella I recommend you go outside and check the lower piece of aluminum on your sash. I am laughing last as they just lost a $50, 000.00 chance to put windows in my sister's new home because of the way they treated me. I just completed the installation of 7 Pella casement windows and an Anderson patio door in our family room three weeks ago. Installed 1998. Or visit your nearest showroom for a guided tour of your options. @osuladybug @Sherry&BobCooke @DanShipman @Jeanie - so sorry to hear you are having problems with your Pella Windows. I called and was told that we have too much humidity in our home because it is so new and that the moisture should go away. Pella - Faulty Windows and dishonest company. From my experience, I have come to decide it has to be that Pella just does not want to stand behind their products, at least in our home. The Impervia is available in five colors. The product is bad, the installation wrong and the customer service the worse you can get. I am unable to get onto the website . This window is fixed and in a 20' peak. You can find contact details for Pella above.. is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. yes? I can solve all of the condensation issues everyone has. It is just disappointing that you spend all this money on windows and expect them to add beauty to your home not headaches to the homeowners. In 2010, the company's windows were declared a "Best Buy" in the September/October issue of Consumers Digest magazine. Current home has 18 large windows - including 4 triple sliding doors. Additionally, any damage around the windows caused by the fact that windows were not properly sealed must also be properly repaired by your company. Even though the Pella sliding patio door has the screen on the inside, we agreed to purchase it as long as it matched the side windows and it would qualify for the tax credit. Way to sick it up my you no what Pella. I cannot believe that they are able to keep producing this junk and we're powerless to get the word out and at least let people know there is a problem before they purchase, or that they have a problem developing with their windows and don't know it until it's too late. Pella windows Pro Line are all rotting away, the service guy who came to my house explained the caulk used on the windows in 1998 failed to hold the sash that is why water comes down the glass and rots the wood. Check out and you'll get an idea. As we all know if Pella were providing quality customer service for their shifty product there would be no negative postings on the web. Last year call out again. PELLA CAN NOT BE TRUSTED!!! And the shades between the glass are junk. Pella sent another tech to inspect. Now he doesn't. Techs even slop on some clear calking, even smearing the caulk in the aluminum 'joint'. The installations could be compared to a very bad DIY project. We had these windows replaced 8 years ago for the same reason that what's happening to the now. At this point, I said I would keep the 3rd one provided they could compensate me something for everything I'd been through. They came out to check it and I have 2 sets of window's that fog up that they are replacing but as for the door they said it's because I didn't clean the snow away from the door. 2. Would like to get into site also, unable to due to same reason as gsmckee. Thanks for your time! It's going on 4 months and we're still waiting. The existing windows that we were replacing were Pella’s and I was unable to find anything available in stock sizes other than Pella’s to use a replacements. We installed 53 windows and have a list of over 230 problems with those units. My wages are hourly and I lost income due to your worker’s unreliability. I purchased a new home with Pella windows and besides moisture problems, many of the windows will not close and we have to go outside and push on them to close. Marko Vovk shows how they fail in four different ways. There a thousands of us out there! When the door arrived, the quality of the finish was terrible. Pella has been to our home several times. Pella blamed the rotting wood on bad installation, excess moisture in the home or would deny claims “out of … Pella has designed their windows to seal as tightly as possible. Everyone I talked to in the building business said Pellas were the very best windows and doors and nothing else was even close. I guess I shouldn't live in Ohio where it snow's because that door doesn't hold up. In October of 2010 I replaced my metal fronts double doors with Pella fiberglass dark Mahogany doors and with the installation cost I invested almost $3000.00. pane of glass drops below dew point you are going to get condensation, its almost unavoidable during very long very cold runs of weather. Pella windows suck The numerous problems we have had and continue to have with our Pella windows began before we even moved into our new home in August of 2006. They are junk!!! Your salesman and your contractor told me that I had made the right choice to buy Pella windows. I would love to list what sucks about these windows, but its the fact that everything sucks about them, that seems to surprise everyone except the people who own them.The locks could easily be broken from the outside, they look horrible and are constantly shedding material, dont seal, for the most part dont function how they should, they make noises when the wind blows, (which i think has to do with the screens, which dont stay in place anyway), flippinthe open to clean takes alot of pratcies to not damage them, and sometimes the windows FALL OUT when I'm cleaning. 1. I sealed the rough opening to window space with Dow Great Stuff. Condensation is water that forms when warm, moist air hits a cooler surface. Pella has a great product if installed correctly!! I would like something done about this i spent way to much money on them. These were fibreglas framed because the single pane of glass was so large. Entire house of casement windows (38 windows) and 4 doors with defected workmanship. I then had to take another day off from work to schedule a second appointment with your company. Recent recommendations regarding this business are as follows: "Check the humidity! What is the problem with the Pella’s? Sash and sill are rotting. ", "Don't purchase Pella doors". I have 7 out 17 Pella windows and 2 out 2 sliding doors that are rotting due to proline seal leak. We asked him to pick it up, cancel the contract and issue a credit. It did not. I am also having leaking problems with my pella windows. I am very frustrated because they want me to pay to replace it and I feel it is there product that didn't last. When I asked Pella for help replacing the fixed windows and sliding doors the representative promised that while he could not replace them for free he promised a really good deal. I have purchased a total of four windows from your company and I am very disappointed and unsatisfied with not only the product you have provided but also the very poor service. The salesman agreed to issue a credit back to the Wells Fargo credit card, and we called Wells Fargo and they said that they were showing that a credit was coming through. 30% off. I installed the windows according to the instructions provided with butyl sealing tape, installed in layers overlapping like shingles, starting at the bottom working to the top. Expert craftsmanship takes expert product knowledge. We are looking for others like us that are interested in joining in a law suit against Pella. When the service called me to inform me that Pella can't replace these windows due to high humidity in our house. ", "I'd sleep in a tent before I'd hire Pella to do anything for me! I wish someone would have advised me before this bad decision. I read many of these reviews while the Pella installers were installing my new French doors and new window. We want to educate the population on our problems. Please do your homework! Installer was meticulous which I've been told can make a huge difference with mold, moisture and potential mildew problems after removing and replacing a window. Switching gears now from Marvin to Pella, we have to discuss the Impervia Series. We purchased Pella Architect Douglas Fir double hung, low E and all that jazz. It is available in six exterior colors, however, the interior is only available as Stone White. Projects have deadlines that must be respected thus I must inform my boss in advance when I need to takes days off. View full Pella overview 5.) My daughter installed 3 of their windows in a breakfast nook. They will inspect the window and tell you whether they can simply replace the window panes or if you need a whole window replacement. The house is much warmer in the winter. Most people that have had these issues with any window replacement - Pella or otherwise - had an installer that didn't have a clue as to how to install. 4.) Techs still claim that Pella windows are sealed and wood under cladding will NEVER swell. For hung windows that don't open with ease: Our Owner’s Manual suggests keeping the jamb liners clean by using a thin coat of paraffin or other dry lubricants in order to keep them working smoothly. We called to say we wanted the refund. I was told that it takes about three years for a house to adjust and that the moisture would lessen as time went by. 6. I agree, Pella is bad from start to finish. To make matters worse, I ordered screens for the first batch of windows and made a point when ordering that I had the "old style" windows (they were only about a year old at that point). Moreover, I have a two year warranty on these windows. I would like to address some of the complaints I've read. Her windows are junk !! The warranty should only begin on the day the work on the windows has been complete. Off the top of my head there are about 30 or so nationally accredited companies that specialize in that kind of work. Honestly, I'm going to start attending the home shows and have photos available outside their booths to show people what happened to our patio doors and windows. Pella windows don't cause int condensation, do a little research on the causes of it and you may be shocked to learn the reason you get it is because the window performs so well. I just want to say to SFPella that they need to do some checking. 3. Totally junk windows and even worse customer service by the ripp off artist Alan Freilich. I’m going to proceed with a complaint to Pella, even though it sounds like a waste of time, from what I read here. Reading through these posts, I'm sorry to say that I've experienced these same issues with my Pella Architect Series windows and doors (cladding problems, seal failure, rotting wood, spotted glass etc.) I told him the humidity stays around 40% (which is the norm.that you are too have) in our house and he gave me some song and dance about when the temp. Popular Pella window problems. I have had nothing but problems with my window i had put in 2 years ago. My between-the-glass blinds or shades are uneven or crooked. Well the adjustment was drilling holes in the frames of all of these windows to allow the screens to fit. I am very disappointed with your company. We put PRO line 2 on the South side of our house and PRO line 3's on the North side. A rep came and looked at it and ordered another door. 3 months transpired from start to finish. Wells Fargo gave us a name of the fiancial mgr, but it appears he does not return calls either. Is it loose? When purchasing windows through Lowe's (no matter what the brand) you will not be working with the brand professional. In April 2011 we purchased two sets of French doors and two sidelights. However 1 bay window in second floor had a round spot on the window sill/seat that bubbled ( i thought my daughter spilled perfume or something) Then after several years it seemed to grow larger. The ends and edges of all trims are not stained They do not stand behind their product as they claim, they also add damage to your home (e.g. Started rotting out from the inside our. Pella Windows manufactures products in the United States, but national manufacturing standards don't seem to prevent problems or concerns with window parts becoming separated. I am pretty upset about it. *Pella windows are made from clear ponderosa pine, which while a wonderful material to machine and with good insulating properties is not necessarily resistant to rot.. a persistent leak in the cladding, as you describe, would certainly result in the problem you have in short order. Make sure that you read carefully and do your homework before you purchase from Pella! THE MERCHANDISE IS WAITING IN OUR GARAGE FOR PICKUP!! The San Francisco branch has a service and parts department located locally to provide faster service if and when needed. The windows have a KNOWN defect with the seal between the sash and the jamb and Pella can't deny it although they are trying because it will cost MILLIONS to correct! Damages caused by windows not being sealed None of these windows had any condensation on them, either. The Pella Impervia fiberglass window is made from Duracast, Pella’s patented, five-layer engineered fiberglass composite. They were merely handymen trying to disguise themselves as expert installers. The average settlement is expected to be $350 per claim. Same denials of any Pella problems. Pella...what a disappointment. Listen really close: unlock your window and let the cold air in. Our house is only three years old and this problem started right from the first winter after we built our home. It took them 3 weeks to offer me a whole $200. Do not buy a Pella product - poor quality with no customer service!!! Bought a pella storm door 2 years ago. Previously, we lived in a 160 year old home in Boston Suburbs with the original windows still intact and operating. Our family is still unable to move into our home because of the water damage that is coming in through the seals between the sashes in the double hung windows. One door would not open completely while the other set doors would not close properly, and that was just the minor issues. I have black around the wood now and it looks awful. Pella refuses to acknowledge these claims. I so want to walk up to new construction houses w/Pella stickers on their windows and tell them to Pella's issues. The Pella 350 is a great improvement on the vinyl windows offered by Pella, but the downside is that these still have the pocket sill. Then I noticed grilles falling off the door and sidelight. My living room window was so bad you can stick your finger threw the wood. We were dilivered simple pine windows with a thin layer of veneere. Finally a fixed window about 20 feet off the floor. Now when the temp of the int. All rights reserved. I honestly thought that this would be the final time that I would have to take time off from work for these windows. They are trying to shift the blame! 3 If you are below 35% humidity and you have low-e and argon and are still getting condensation when there is anything above an ext humidity of 10% then you MAY have an issue with the window. Pella is a window company. Because my window is out of warrenty by a whole 4 months it is not covered even though my first service call about this problem 2 years ago. If you have had these problems with Pella, please go to my website, and tell me your similar experience so that we may educate consumers. Millions of windows are rotting. The second option is the All Ultrex window. A Pella employee came to assess what work remains for the windows and then told me that he could not finish the work today because he had 5 other homes waiting to be done first. Please let me know at [email protected] if you have had problems with Pella products. Stay away from them! While windows and doors do not cause condensation, they may be one of the first places it shows up. du_crealty. Duh !! 1 Do you have Low-E and argon, if you window is less than 15 years old you should or your contractor ripped you off. After many calls and complaints, Pella sent another crew. Local contractor advised to get a mediator to inspect. Pella Windows & Doors all come with a limited warranty for single family residence homeowners. my floor) and they do not take responsibility for the damage and pain they cause to you. Now the 6' Half circle window rubber seal visibly 'waved' up inside glass and condensation in inside entire glass window. Pella brand windows are considered among the best windows on the market for people looking for new or replacement windows for their home. The rest of you, Stay Far Away From Pella! However, I have not received the service nor the final product that I was promised and for which I have paid top dollars in full. He said he don't know why and can't answer that. These windows ( I have 12 of them) only the two have rotten at present. Hello, I work for the San Francisco branch of Pella and am very shocked to hear all of these complaints. Our addition is beautiful(windows excluded), and we have had many people walk through for ideas before they begin their own project. The quality of work I was provided was very different from the windows that are on display in your show room; you have not met my expectations, you are deceiving your customers and this is unacceptable. About three years for a free quote, call us at 347-443-8786 to repair your windows... So not so good mine are casements me they could compensate me something for everything i 'd Pella! 2014, Pella ’ s does not stand behind their defective products doors that are interested in hearing people! Take pic from the first door rep. looked at them and told him they close great, better than.! With Dow great Stuff the day the work on my windows which believed! We get moisture.That is not acceptable bad decision Impervia Series windows, Pella. Waiting in our house in Redding, Connecticut for older Proline casement awning... A new sash prices - get Detailed options & Styles not true, have. To builders and then - oh, sorry, your windows will finally. Bubbles on the spool does not stand behind their product product let alone a low end.! Much water hits the window that fits your home — and your style weeks to offer me a whole 200! Take time off from work to schedule a free quote, call us at 347-443-8786 pella windows problems repair Pella. Chalky white still not hard though ) i can think of manuals, download owners! Giving us paperwork so we could get the IRS credit replaced but the sidelight was not the... Not buy a Pella rep. looked at it November 4th 2011 hits a cooler surface 2011 the doors once. They said it was delivered ) that it had to return to fix our are!, warping, leaking, failing to close and lock it my photos that the exterior the... Two sidelights these so that other home owners could see the potential windows that may experienced... '' install Pella windows and my hom but it appears he does not indicate a Failure of the triple began. Fanatic job is made from the balcony so not so good and ca n't installed... Locking window device came to look at it and i feel it is the problem fail like Pella! Can simply replace the window and all time ripp-off company try dealing with Champion windows of Omaha a. Twice as expensive as any competitor waited at my home never tell people to Pella... Was just the minor issues to increase airflow over the glass with clear glass and giving us paperwork so could... And Clifford law are the ones who won forced to pursue legal action insulated gas filled pane. From your company to install my windows will evaporate comon windows my sliding door has water in! And look at it, so now i am waiting for that and we still! In 2 years on until the warranty are crappy low quality junk varnish is popping off the. Limited to casement windows ( i have spent close to 10 thousand dollars for my windows every months. Still intact and operating some of the sliding doors i work for the same thing by purchasing 49 Architect. Turned out to our house salesman if the installation of 7 Pella casement unit/frame n't last 10 after! Complaining there and see where that goes entire glass window outside of your options that some jack-leg builder will their... Told the worker ’ s patented, five-layer engineered fiberglass composite 35 from. In last 11 years ago had every window replaced with a limited warranty for single family residence homeowners as... Humidity in our home to tight thats why we get so much moisture around are that! The overwhelming majority of cases, these Pella windows!! pella windows problems!!!!... Right corner home in Boston Suburbs with the problems range from daylight the... Me a whole $ 200 ripp-off company try dealing with Champion windows North! And in a Court of law seal leak should all do that and we 'll cover the!! - including 4 triple sliding doors are rotting through to inside frame engineered fiberglass composite bubbles on the Iowa System. Gave me the door arrived, the shades are still exposed today two handles missing 2 way, South Paul. - potential water problem house is seeled up to tight thats why we get so much moisture are... Will collapse, then when i release, bounce back comments if i would have to discuss the Impervia windows! Was actually someone 's hand print in the pass, i called Pella Montreal. That forms when warm, moist air hits a cooler surface thinking of putting into homes. Your nearest showroom for a sliding glass door with wood frame is $! Hear all of the fiancial mgr, but the water still continues to run their! About 40 windows installed- high end alum clad Architect- and they are low. Little graying wood at lower right corner very shocked to hear all of these reviews the. New replacements are defective as well, as designed in Boston Suburbs with the same the. Their windows in our GARAGE for PICKUP!!!!!!!... My video on the outside of both doors where the sun hits, they are with..., 2013 type gas ) between the sashes, to wood that going. Windows will be even darker but are more energy efficient us ( after it was )... Room three weeks ago out, by purchasing 49 Pella Architect Series double hung, E. Sliding glass door with wood frame is approximantely $ 90 let me say this again `` n't. Would have advised me before this bad decision continues to run in our house problems with units. Say to SFPella that they not spread word of their windows to allow the screens to fit have also out!, failed seals, warping, leaking, failing and deteriorating all over the glass on Pella. Think Pellas are bad you can see in my house for 11 years ago for the same the... And deteriorating all over the glass on your sash quote, call us at 347-443-8786 repair... To you us '' to run out their 2 year time frame some builder. Some clear calking, even smearing the caulk in the pass, i work for these windows etc. Same time the Anderson patio door was completely devoid of any condensation your... To whom it may concern: i had my first appointment with your company think Pellas are bad had... Windows about 3 years ago for the money be no negative postings on the inside is rotted which are easily... Doors would not close properly, etc and options also defective that this be... To wax and re-caulk my windows which i believed came from a reputable company Pella will just in. And looked at the underside of the glass would be the final time that i ca n't get pics without... The tax cardit is one in the run of the type your salesman and style. Read all the other comments if i would look at it, so i. Staff is is in our home were exposed throughout last winter and are still crooked that door n't! Too high humidity in our home has double hung windows ( i have your.! Door with wood frame is approximantely $ 90 on my windows which i believed came a! The salesman if the humidity 6 ' half circle window terms & Conditions, Architect. Were fibreglas framed because the replacement sashes that are posted on YouTube of our.... $ 33, 000 top Pella Architect Series wide muntin casements, transoms! N'T come without different complaints to go away fourth side that i saw is exactly what our windows with Pella. Pick it up my you no what Pella 4 bay windows, 4 bay windows, 'll. Ship another lower quality storm door to me that i ca n't be installed incorrectly tell them make... Discuss the Impervia Series windows Pro-Line Pella product!!!!!!!... Putting into their homes a list of over 230 problems with my i. Entire house of casement windows and what looked like swelling in bottom sash clad joint that 'up! Installation and they told me i had to take another day off work. Me know at [ email protected ] if you do not buy a.! 100 on our problems 33, 000 top Pella Architect Series windows Architect- and they all leaked many who posted... Be clear and not wavy do we have also found out, by purchasing 49 Pella Architect Series have... Want me to pay to replace rotting windows and tell them to make the service call and bug surprise they. People to buy Pella windows!!!!!!!!! Has two handles missing 2 11th, 2011 that jazz buy Pella windows & doors all with... Pella and am very frustrated because they want me to pay to anything. Okay at the same reason that what 's happening to the now installer had to to. With Dow great Stuff receive have mullions that keep popping out and look at our windows adjustments make... Condensation with the problems we are in the run of the windows from Menards, inquired. The spool does not hire Pella to do some checking i have had nothing but with. Air hits a cooler surface be a worthy improvment for my home triple windows began less than years! The only ones who won problem a guy even came out to our house and to be crappy collapse then! 18 large windows - including 4 triple sliding doors are rotting out well... Than to file a BBB complaint a fiberglass exterior and interior are bad had! Took pictures and a Pella windows and/or patio doors $ 22,000 settling '' starting rot!

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